Terms of service

Overview

This website is operated by Pawlink(“we”, “us”, “our”).
By accessing pawlink.co.nz (the “Site”) or purchasing from us, you agree to be bound by these Terms & Conditions (“Terms”), together with our Privacy Policy and Returns & Refunds Policy.

If you do not agree to these Terms, please do not use our Site or Services.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

Use of the Site

You agree to use this Site for lawful purposes only and not to engage in any activity that may harm the Site, other users, or our business.

We reserve the right to refuse service, suspend access, or cancel orders where misuse, fraud, or unlawful activity is suspected.

Products & Services

Some products may be available exclusively online and in limited quantities.
All product descriptions, images, and prices are provided in good faith. Minor variations may occur.

We reserve the right to modify, limit, or discontinue products or services at any time without notice.

Pricing & Payments

All prices are shown in New Zealand Dollars (NZD) unless stated otherwise.

Prices may change at any time but will not affect orders that have already been confirmed.
Payments are processed securely through third-party payment providers. We do not store full payment details.

Orders & Acceptance

Placing an order does not guarantee acceptance.
An order is accepted once you receive an order confirmation email.

We reserve the right to cancel or refuse orders, including where:

·       Items are unavailable

·       Pricing or product information is incorrect

·       Fraud or unauthorised activity is suspected

If payment has been taken for a cancelled order, a full refund will be issued.

Shipping & Delivery

Delivery times are estimates only. We are not responsible for delays caused by couriers, customs, or events outside our control.

Risk of loss or damage passes to you once the order is delivered to the address provided.

Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Nothing in these Terms limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993.

Consumer Rights (New Zealand)

If you are a consumer in New Zealand, you have rights under the Consumer Guarantees Act 1993 (CGA).
These rights apply regardless of anything stated in these Terms.

Third-Party Tools & Links

We may provide access to third-party tools or links. These are provided “as is” and “as available”.
We are not responsible for third-party websites, content, or services.

 User Content & Feedback

If you submit feedback, suggestions, or other content to us, you grant us the right to use it for business purposes without obligation to compensate or respond.

You are responsible for ensuring your submissions do not violate any laws or third-party rights.

Personal Information

Your submission of personal information is governed by our Privacy Policy, in accordance with the New Zealand Privacy Act 2020.

Accuracy of Information

Occasionally, information on our Site may contain errors or omissions.
We reserve the right to correct errors and update information at any time, including after an order has been placed.

Prohibited Use

You must not use the Site or its content for unlawful purposes, to infringe intellectual property rights, upload malicious code, collect personal data, spam, or attempt to bypass security features.

Violation of these rules may result in immediate termination of access.

Disclaimer & Limitation of Liability

To the maximum extent permitted by New Zealand law, our products and services are provided “as is” and “as available”.

We are not liable for indirect or consequential losses arising from your use of the Site or products, except where liability cannot be excluded under New Zealand law.

Indemnification

You agree to indemnify and hold Latutu harmless from any claim arising from your breach of these Terms or violation of any law or third-party rights.

Termination

These Terms remain in effect until terminated by you or us.
We may terminate or suspend access immediately if these Terms are breached.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of New Zealand.

Changes to These Terms

We may update these Terms from time to time.
Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

hello@pawlink.co.nz