Privacy Policy

This Privacy Policy explains how pawlink.co.nz (the “Site”, “we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit or make a purchase from our Site, in accordance with the New Zealand Privacy Act 2020.

Contact Us

If you have any questions about this Privacy Policy, would like more information about our privacy practices, or wish to make a privacy request or complaint, please contact us at: hello@pawlink.co.nz

Collecting Personal Information

When you visit our Site, place an order, or contact us, we may collect personal information to operate our business and provide our services.

Personal Information refers to any information about an identifiable individual.

Device Information

Purpose: To load the Site correctly, maintain security, and analyse website performance.
How it’s collected: Automatically through cookies, log files, pixels, tags, or similar technologies.
Information collected: Browser type, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the Site.
Shared with: Shopify and analytics providers (such as Google Analytics).

Order Information

Purpose: To process payments, fulfil orders, arrange shipping, communicate with you, provide invoices or order confirmations, and help prevent fraud.
Information collected: Name, billing and shipping address, payment details (processed securely), email address, and phone number.
Shared with: Shopify, payment providers, and shipping partners as required to complete your order.

Customer Support Information

Purpose: To respond to enquiries, resolve issues, and provide customer support.
Information collected: Any information you provide when contacting us.

Sharing Personal Information

We share personal information only where necessary to operate our business, including with:

·       Shopify (our e-commerce platform)

·       Payment processors

·       Shipping and logistics providers

·       Analytics and marketing service providers

We may also disclose personal information where required by law or to protect our legal rights.
We do not sell your personal information.

Behavioural Advertising & Analytics

We may use your personal information to provide relevant advertising and marketing communications, including through Google Analytics, Meta (Facebook/Instagram), and Shopify Audiences.

Cookies

Cookies help improve your browsing experience and enable certain website functions. You can manage or disable cookies through your browser settings, however some Site features may not function properly without them.

More information about Shopify cookies can be found at:
https://www.shopify.com/legal/cookies

Using Personal Information

We use your personal information to:

·       Provide and deliver our products and services

·       Process payments and fulfil orders

·       Communicate with you

·       Improve our website and offerings

·       Send marketing communications (where you have consented)

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights (New Zealand)

Under the New Zealand Privacy Act 2020, you have the right to access and request correction of your personal information.
To exercise these rights, please contact us at hello@pawlink.co.nz